Rubicon BPI has the experience to help you improve service delivery to your customers, engage employees, reduce cost to serve and grow your business!


 About Rubicon BPI

Experienced, highly qualified, and discreet, Business and Process Improvement (BPI) professionals specialising in Customer Facing Sales and Service Delivery Operations and deployment of Artificial Intelligence to aid service delivery and reduce business operating costs.

With proven delivery of BPI projects and success in operational customer service performance enhancements and management, the Rubicon BPI approach adopts and operates through a national award winning methodology developed by members of the team and recognised by the British Quality Foundation, winning their Achievement Award for Process Improvement. The award endorsed“an outstanding process improvement methodology and proven outcomes implemented in response to customer needs.”  They were also winners of the 2011 North of England Excellence Award for Innovation and Finalist at the 2012 UK Institute of Customer Service Awards for the Best Application of Technology (Virtual Adviser implementation). 

Since then Rubicon has gone on to assist a leading UK/International Bank in the development of a functioning demo of its true OMNI Channel service proposition aspirations. Rubicon has also led a full Target Operating Model review of administration & service delivery within the UK's leading provider of Private Medical and Dental Indemnity protection, with the Executive Director Operations commenting ... "Rubicon has transformed customer service provision from an under resourced and poorly performing department to a world class success story"

We have years of experience gained across a variety of B2B and B2C sales and service organisations within Private Sector Banking, Insurance, Utilities, Security and Household Emergency and Public Sector Local Authorities and Business Support.

We provide our clients a method to

  • discover and understand the end to end journey your business currently provides to your customer
  • see what your customer thinks of the service you currently provide and what they consider is critical to quality
  • hear the experienced opinion of your employees
  • analyse all available relevant Management Information and gather missing but essential data
  • visualise and understand Business and Process Improvement opportunites that helps YOU to agree which are right for you and your business
  • deliver those improvement initiatives
  • record and measure benefits delivered
We are here to assist you to get your business organised and help you to confidently take the next step in crossing the Rubicon - that will lead to process efficiencies, reduced cost to serve whilst engaging your employees and enhancing the customer experience. We strongly believe and have proven experience that "Good Service Ultimately Costs Less"

So, if you want to

  • achieve performance improvement
  • realise process efficiencies
  • deploy technology 
  • engage your employees
  • delight your customers

Contact us now.

Copyright © Rubicon BPI Ltd 2012. Registered in England & Wales - Company No. 8069204|  Tel. 07951 110561 |  Email.

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